Welfare Advisor

Contract: Permanent, Part Time
Hours: 20 hours per week
Location: Newcastle
Salary: £29,532 - £34,257 pro rata per annum. Please note that the starting salary is £29,532 pro rata per annum (actual salary £16,875 per annum), with the opportunity to progress up the scale over time.
Closing Date: 26 September 2021


The Welfare Advisor works within the holistic rehabilitation model of Freedom from Torture and provides welfare advice and advocacy to survivors of torture, forming part of a multi-disciplinary team. You will receive, process and manage welfare referrals received for Freedom from Torture clients. Acting as the main point of contact on welfare issues for the Newcastle center, this role requires careful and sensitive delivery of complex welfare information and advice often to very vulnerable clients.


The ideal candidate for the role will have the following:

•Experience providing welfare advocacy with individuals who are experiencing mental health difficulties as well as understanding of current Social Care policies/practices
•Demonstrable knowledge and understanding of equality and diversity issues and the ability to integrate into employment policies and practices when recruiting volunteer welfare case workers
•Experience working with refugees and asylum seekers and an understanding of the needs of this group and the associated support services and mechanisms available
•Experience of working within a similar role providing advocacy on a range of welfare issues to include housing, welfare benefits and Asylum Support
•Experience of working within the benefits system, including the application, assessment and appeals procedures

To view the Job Description and Person Specification, please click here


Please note a CV and a cover letter addressing the Job Description and Person Specification of the role are mandatory to be considered for the position.

In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution.

Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS disclosure, as well as a need for full employment history and up to date employment references.

Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.